Orders received after 2:00pm PST will be processed the next business day.
Orders received on the weekend will be processed on the next business day.
All orders are subject to prior approval before being released for shipping.
Returns will be accepted on all items within 14 days of purchase, excluding World of Warcraft (WoW), Xbox Live Time Cards, and Howie’s Gift Certificates.
All returned items must be unopened and in original packaging.
Refunds will be issued via a mailed company check.
A 20% Restocking Fee will be assessed on all Returned Items.
Buyer Pays Return Shipping on all Returned Items.
To return an item, email firstname.lastname@example.org with Purchaser’s name and order number in order to receive authorization to return the merchandise.
Defective items that are still covered under warranty need to be returned via the Thermaltake Products eRMA process identified below.
For Thermaltake Warranty & Support Information, please refer to the following: http://my.thermaltake.com/usa/csWarranty.aspx
For the Thermaltake eRMA Service, please refer to the following: http://support.thermaltakeusa.com/ttRma/Agreement.aspx